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Frequently Asked Questions

Frequently asked questions

  • Where do I go for help?

    The main reception located on Ryot Street will provide general patient information, ward locations and hospital facilities and services. Reception staff at each of our campuses can be your first point of contact for help.

    Administrative staff on each ward can also assist with your queries.

  • What should I bring to hospital?

    While we provide most of what you will need however, you should bring the following personal items:

    • Medicare card
    • Pension card
    • Health fund membership details
    • Health Care Card, if you are eligible for healthcare assistance
    • Veterans’ Card, if applicable
    • Current x-rays
    • Next of kin details
    • Any current medications you are taking
    • Money for small purchases
    • Suitable clothing: pyjamas, dressing gown, underwear and daywear
    • Comfortable non-slip footwear
    • Toiletries (soap, toothbrush, hairbrush or comb, shampoo, tissues etc.)
    • Support aides e.g. Glasses, hearing aid, walking stick
    • Reading and writing material, games, music etc.
    • Please do not bring jewellery, valuables or excess cash to hospital. We do not accept responsibility for loss or damage of personal property.
  • Where can I park?

    Information regarding parking can be found here.

  • Can I have visitors?

    Yes. However, as part of our response to the COVID-19 pandemic, reduced visiting hours and visitor numbers are in place. Please refer to Visiting Hours for current guidance.

  • What are the food arrangements?

    If you are an inpatient, all meals are planned by the Food Services Department to provide nutritional balance.

    If you are a visitor, food can be purchased from one of the cafés or vending machines onsite.

  • Are there interpreter services available?

    Yes. The hospital provides a free and confidential interpreting service. A member of your healthcare team can arrange this for you.

  • Can I use my mobile during my stay or while visiting South West Healthcare?

    Yes, if staying overnight please remember to pack your charger. Please be mindful of other consumers and keep your phone call volume to a level that will not disturb others.

  • Can I smoke during my stay or while visiting South West Healthcare?

    All campuses of South West healthcare are smoke free. There is no smoking within all buildings and hospital grounds.

    If you would like support quiting smoking please contact out Smoking Cessation Clinic.

  • Is there any accommodation available for myself or relatives at the hospital?

    We can arrange for short term accommodation at Rotary House if there are no suitable alternatives. To find out more information please visit the emergency accommodation page.

  • What can I expect when I am discharged from the hospital?

    Your length of stay in hospital will be determined by the procedure or treatment you have had. Prior to discharge, your treating doctor will identify if your recovery needs can be met by returning home or a rehabilitation facility. They will also identify what follow-up appointments and care will be required.

  • How can I contact the hospital after hours?

    Please call the hospital switchboard on (03) 5563 1666. This number is answered 24 hours per day, seven days per week.

  • Is there additional support services for Aboriginal and Torres Straight Islanders?

    Yes. The hospital employs Aboriginal Liaison Officers (ALO) who can assist patients and their families.

    Contact the ALO on (03) 55634000. This service is available Monday to Friday between 8.30 am to 5.00 pm.

  • Is South West Healthcare LGBTQI inclusive?

    Yes. South West Healthcare is committed to LGBTQI+ inclusive practice and working towards Rainbow Tick accreditation.

  • Can I have internet and television access during my stay?

    Yes. Point of Care Terminals have many uses, they are your entertainment unit – offering television, radio and internet access. They are a clinical device – you may be interrupted in your entertainment use when staff need to add your clinical observations to your electronic health record. They also have patient education and support information for your to use. The phone connected to the Point of Care Terminal is dial in only.

Page last updated: 3 January 2021

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