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Visitors & Visiting Hours

Visitor Guidelines During the Ongoing COVID-19 Pandemic

Restrictions are now easing in the community since we are reaching our vaccination milestones. However, here at South West Healthcare we need to ensure our patients and staff are kept safe with the higher case numbers in the community.

Under current direction of the Chief Health Officer, visitor restrictions are in place at SWH to protect patients, staff and the community. Please liaise with the Nurse Unit Manager if you have any enquiries.

Current visitor hours at SWH are between 11 am – 2pm and 4pm – 7pm. Only two visitors per patient, per day– one at a time (due to room density limits) to be determined by the patient and the family that meets the permitted purposes below. Visitors must be 16 year or older unless the dependants of a visitor (or patient in hospital) are in the visitor group and care for the dependants cannot be arranged.

Please see the following visitor requirements:

  • If a visitor is permitted, then COVID-19 screening including Service Victoria Application QR code and evidence of vaccination certificate will be required on entry, a surgical mask to be worn by visitors at ALL times.
  • If you are not vaccinated you must:
    • wear an N95 mask (which will be supplied)
    • wear eye protection – either face shield or goggles (which will be supplied)
    • If you do not consent to wearing this additional PPE you will not be permitted entry without exemption (exemption to be pre-arranged and approved with department or unit manager prior to attending SWH)
  • Visitors with COVID-19 symptoms or visitors who have been in a COVID active area or visitors who are a known Primary Close Contact of a positive case will not be permitted.
  • Merindah Lodge residents have requested that all visitors to their home are fully vaccinated for Influenza and COVID-19, visiting by appointment 5593 7366.

Permitted purposes for visiting:

  • If you are the parent, guardian or carer of a child under the age of 18 who is a patient in hospital.
  •  A pregnant woman or patient in a maternity ward can have a partner or support person visit or attend hospital with them (a birthing partner plus one nominated visitor per day).
  • A patient attending the emergency department, urgent care centre or an outpatient clinic can have one nominated person accompany them if it is necessary for them to do so.
  • If you are providing support or care to a current patient.
  • If you are learning to support a patient’s care upon discharge.
  • A patient attending an outpatient clinic appointment can have one nominated person accompany them if it is necessary for them to do so.
  • If you are a nominated person under the Mental Health Act.
  • If you are providing interpreter or informal language support to enable the delivery of care by the care team.
  • In the case a patient whose medical condition is life threatening.
  • In the case of a pregnant patient of the hospital, whose status as a patient relates to the pregnancy,  the visitor is the patient’s partner or support person if required.
  • If the person is authorised to enter or remain at the hospital by an officer of the hospital with the position of Executive Director of Nursing and Midwifery or equivalent.

Non-essential contractors are restricted from entry, ALL contractors require approval from area manager.

Page last updated: 25 November 2021

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