Consumer Representative is the term we use to describe people who support us by providing a patient, carer and community perspective in service planning, development and evaluation.
They are people who currently use our health services (patients, consumers and their carers and families) and community members who may need to use our service in the future.
Areas where our consumer representatives often help us are:
As a consumer representative you may get involved by:
Complete the consumer representative nomination form or contact the Quality and Risk Department for more information.
As a consumer representative we ask that you complete mandatory training, a police check, volunteer working with children check, register as a volunteer and complete a confidentiality agreement. This will be arranged with you by the Volunteer Coordinator. Participation is voluntary and you can choose to exit the program.
Being a consumer or carer representative can give you the opportunity to be part of a healthcare team and help to improve the services we provide.
To support you in this role we will provide you with regular updates such as:
Consumer representatives help to balance the views of our health care professionals with that of the patient, their carer and their family and helps us to deliver patient-centred care. We need to know what is important to our community so we can provide services that truly reflect the needs of everyone.
Evidence shows that this partnership can deliver improved health outcomes for patients.