You should go to a hospital ED if you or your child are seriously ill or injured.
Most people go to EDs with conditions that include:
People often take babies or children to public hospital EDs if they become ill suddenly. Many older people go there for urgent attention too.
The Emergency Department is open for walk-in consumers and ambulance arrivals 24 hours a day. Patients are triaged and attended to in order of illness severity.
You may also want to bring a book or magazine, ipad or phone, and we encourage you to bring chargers for your devices.
Consumers are triaged and seen in order of illness severity so that the sickest patients receive prompt care. We make every attempt to prevent long waits and pride ourselves on our excellent and timely care, but volumes and illness severity can be unpredictable. Weekends and public holidays will see longer waiting times. We ask that patients bring their own device chargers, books, or other items that will make the wait more enjoyable.
If your illness is not severe and you do not wish to spend time in the waiting room we encourage you to seek other options for care which are listed below.
Your treatment starts as soon as you step into the emergency department. On arrival, you see a specialist emergency nurse called the triage nurse. The triage nurse assesses how serious your condition is. In Australia, the triage system is used to guide hospital staff to see patients according to how sick they are. This system allows patients with life-threatening problems to be seen first.
In general, the triage system has five levels:
Level 1 – Immediate: life threatening
Level 2 – Emergency: could become life threatening
Level 3 – Urgent: not life threatening
Level 4 – Semi-urgent: not life threatening
Level 5 – Non-urgent: needs treatment when time permits.
We are open and provide emergency and urgent care services 24 hours a day, 365 days per year.
We love feedback! There are phone numbers, post cards, surveys, and an email address for you to provide feedback here.
Due to COVID-19, additional restrictions have been put in place. At this time, adult consumers are allowed to have one person with them during their visit. Children may have both parents stay with them. Additional restrictions may apply and specific queries can be answered by the nursing and medical staff caring for you in the Emergency Department.
Search Health Direct to find a local GP near you: www.healthdirect.gov.au/australian-health-services
Or make an appointment with South West Medical Centre
Pharmacists and chemists, including after-hours pharmacies, may be able to help diagnose or triage symptoms and refer patients to appropriate medical care professionals.
They can also provide advice on medications, wound care, vaccinations, self-care and lifestyle assessments, medical certificates and advice about children and babies.
GP After-Hours Helpline
Victorians can now call the national after hours GP helpline directly for reassurance and practical medical advice. The helpline is free to callers from landlines within Australia and operates Monday to Saturday 6pm to 8am, and from 12noon Saturday to 8am Monday and on all public holidays.
Nurse On Call
Nurse On Call is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.
Victorian Virtual Emergency Department (VVED), a public health service to treat non life-threatening emergencies. The Victorian Virtual Emergency Department is open all day, every day. This service currently provides support for COVID related issue only, for people in our region.
Mental health lines
Community healthcare providers can refer patients to the Emergency Department when they deem emergent evaluation is needed. A call to the accepting officer in the ED with the patients name, gender, date of birth, and situation or concern is appreciated. Further, a fax to the ED with the above information, along with past medical and surgical history, medication list, and allergies, completes the handover and improves the ability of the ED staff to provide safe and effective care.