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The South West Healthcare Emergency Department provides 24 hour emergency care for the Warrnambool community and throughout the South West region.

How to access this service

The Emergency Department is open for walk-in consumers and ambulance arrivals 24 hours a day. Patients are triaged and attended to in order of illness severity.

Refer a patient

Community healthcare providers can refer patients to the Emergency Department when they deem emergent evaluation is needed. A call to the accepting officer in the ED with the patients name, gender, date of birth, and situation or concern to be evaluated is appreciated. Further, a fax to the ED with the above information, along with past medical and surgical history, medication list, and allergies, completes the handover and improves the ability of the ED staff to provide safe and effective care.

Patient information

  • What to bring

    • Medical history list
    • Surgical history list
    • Medication list, webster packs, or medication bottles
    • Allergy list
    • Eye glasses, hearing aids, or other aids to communication
    • Walking aids
    • Any letters, referrals, pathology results, test results, or other information appropriate to the presenting complaint.

Frequently asked questions

  • What do I need to bring to my emergency visit?

    Identification, medications or medication list, any pertinent test results or letters from your providers, hearing and mobility aids. You may also want to bring a book or magazine, ipad or phone, and we encourage you to bring chargers for your devices.

  • How long will I wait to be seen?

    Consumers are triaged and seen in the order of illness severity so that the sickest patients get care for promptly. We make every attempt to prevent long waits and pride ourselves on our excellent and timely care, but volumes and illness severity can be unpredictable. We ask that patients bring their own device chargers, books, or other items that will make the wait more enjoyable.

  • What are the hours?

    We are open and provide emergency and urgent care services 24 hours a day, 365 days per week.

  • How can I provide feedback about my visit?

    We love feedback! There are phone numbers, post cards, surveys, and an email address for you to provide feedback.

  • What are the rules for visitors?

    Due to COVID-19, additional restrictions have been put in place as advised by DHHS. At this time, adult consumers are allowed to have one person with them during their visit. Children may have both parents stay with them. Additional restrictions may apply and specific queries can be answered by the nursing and medical staff caring for you in the Emergency Department.

For Non-Urgent Care

General Practitioners / Medical Centres

Health Direct:

South West Medical Centre


GP After-Hours Helpline

Victorians can now call the national after hours GP helpline directly for reassurance and practical medical advice. The helpline is free to callers from landlines within Australia and operates Monday to Saturday 6pm to 8am, and from 12noon Saturday to 8am Monday and on all public holidays.

Ph: 1800 022 222 Website:

Nurse On Call

Nurse On Call is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

Ph: 1300 606 024 Website:

Page last updated: 26 May 2022

We value feedback from patients, consumers, family members and carers.