Aboriginal Programs

We work closely with the local Aboriginal and Torres Strait Islander people to ensure they are comfortable in hospital and have access to health services beyond their admission.

An Aboriginal Liaison Officer can assist you and your family to:

• Provide you with information and support during admission and when you are discharged from hospital
• Liaise with South West Healthcare staff on your behalf
• Answer any general questions about South West Healthcare
• Walk you through services and people in your community who can assist you with your health and wellbeing
• Assist you with referrals to services you need after your hospital stay
• Educate South West Healthcare staff to provide them with an understanding of the cultural needs of the community to provide appropriate and safe care

To talk to an Aboriginal Liaison Officer, please call (03) 5563 4000 or visit them at Warrnambool Community Health, Koroit Street Warrnambool. This service is available Monday to Friday 8.30 am to 5.00 pm and is a FREE service.

We have a dedicated Aboriginal Family Room located on the Ground Floor at South West Healthcare. Please ask staff at the hospital main reception or the Warrnambool Community Health reception for directions.

Aboriginal Family Room

Your experience matters to us, and your feedback helps us improve the care we provide. Sharing your thoughts is completely optional and anonymous.

If you’d prefer to talk instead of writing, you’re welcome to speak with someone from the Aboriginal Programs team or the Quality team. Anything you share with them will also remain private.

Thank you for taking the time to let us know how we’re doing. Your input helps us deliver care that is respectful, inclusive, and better meets the needs of Aboriginal and Torres Strait Islander people.