Patient Privacy

How we keep your information private

• We have strict policies on how we collect, use, store and share information
• We comply with all laws related to your health information
• Our staff are bound by a duty to protect your privacy and your information

Information that is collected about you is stored securely both paper-based and electronically. Access to this information is only by authorised staff.

With your consent we may share your information with other service providers to meet your care needs. We may also need to share some of your information with Government Departments or their agents as required by our funding agreements.

For more information please ask for a copy of the brochure, Privacy Brochure.

If you wish to access your information, you will need to request this through the Freedom of Information (FOI) Officer.

Phone Freedom of Information Officer (03) 5563 1578 (Monday – Friday 9.00am – 5.00pm)

Commonwealth Home Support Program (CHSP) Privacy Information – Collection of your My Aged Care ID

• The Department of Health, Disability and Ageing (DoHDA) provide grant funding to providers of aged care services under the Commonwealth Home Support Program (CHSP).
• CHSP providers must report on the delivery of CHSP services to DoHDA via the Data Exchange (DEX).
• The Data Exchange is an IT system that is hosted by Department of Social Services (DSS).
• DSS on behalf of DoHDA collects information (including information about the services received and an encrypted version of your ‘My Aged Care ID’) from CHSP providers and stores this information as a de-identified record in the Data Exchange.
• With the exception of My Aged Care ID, DSS de-identifies and aggregates personal information that is stored on the Data Exchange to produce information for policy development, grants program administration, research and evaluation purposes, and this will not include information that identifies the client, or re-identifies the client, in any way
• For further information, refer to the DSS’s privacy policy.