Telehealth aims to make it easier for Australians who have difficulty getting to a healthcare professional (GP, specialist or allied health practitioner), or who live in rural and remote areas, to access healthcare services.
An appointment with your clinician can be by video from your home, or from a Community Telehealth Hub.
It’s just like an in-person consultation except you see your clinician on a screen instead of in person.
Video call is securely encrypted so your privacy is protected. You have your own private space that only your clinician enters. No information or recording is stored.
You can make a test call here.
A Community Telehealth Hub is a private room with everything you need for a telehealth appointment, including a computer, webcam, microphone, speakers, good internet connection, and support staff to help you get set up.
These are located throughout the Barwon South West region, at health services, community centres and neighbourhood houses. They are available to use free of charge.
If you have a telehealth appointment and would like to use a community telehealth hub near you, locate your nearest hub on the map, and call the telephone number listed on the map to book the hub for the same time as your telehealth appointment.
Write some notes about what you want to discuss and know the name of your preferred pharmacy. Keep a pen and paper handy in case you want to take some notes.
Find yourself a private, quiet space and comfortable chair – you don’t want to be uncomfortable or get interrupted during your consultation. Turn off radios and TVs and close doors and windows to reduce noise.
If using a mobile device, prop it up against something stable or use a stand. If your device is constantly moving, it is difficult for your clinician to see you. And don’t forget to make sure your device is fully charged or plugged in.
Make sure your face is close to and directly in front of your device’s camera. Your image will be best if there is light in front or above you (not behind you). Turn on the light if you are inside.
If you’re concerned about your internet capability, choose a space close to your modem or where you have good mobile signal. Alternatively, you can attend one of our Telehealth Hubs for access and support.