Please be respectful towards our staff. Abusive behaviour, violence or threats of violence over the phone or in person are unacceptable towards our staff, patients, family members or visitors will not be tolerated. If necessary, security staff and police may be called to intervene. Visitors to the hospital who do not comply with this code will be asked to leave. They may be required to agree to certain conditions if they wish to re-enter the hospital in the future. Like our process for medical emergencies, South West Healthcare has a process for managing aggressive behaviours. Highly trained hospital staff forms a response team who may be called to help prevent, manage and resolve incidents of violence and aggression in the hospital. They are called the Code Grey Team.
You are also responsible for your behaviour and care. You should try to:
For further information, view the Australia Commission on Safety and Quality in Health Care, Australia charter of Healthcare Rights.
If you need to have medical treatment you are normally asked to give your consent. This may be verbal consent or you may be asked to sign a document.
Informed consent is when you understand the full nature of what you are agreeing to. This means that the treatment or procedure, and associated risks, have been explained in your language (with an interpreter) and in a way that you understand.
You can only give informed consent if you fully understand why you are having the treatment or the procedure; what is involved; and you understand the risks of any treatment or procedure. You also understand the risks of not having the procedure and what the alternatives are.
Your doctor or medical team will recommend the best treatment for you based on their expertise and knowledge. You have the right to ask questions, to ask for a second opinion and to refuse treatment if you wish. But you also have a responsibility to learn as much as you can about your condition and the treatment being offered.
South West Healthcare Statement of Commitment to Child Safety
South West Healthcare is committed to promoting and protecting the interests and safety of children. We have zero tolerance for child abuse. Everyone working at South West Healthcare is responsible for the care and protection of children and reporting information about child abuse.
We will ensure that our systems protect children from abuse, and will take all allegations and concerns very seriously and respond to them consistently in line with the organisation’s policies and procedures. If any person believes a child is in immediate risk of abuse, call the Police on 000.